Privacy policy

Cortex Health Training

1. Introduction

Cortex Health Training (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy.

We operate in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

For the purposes of data protection law, we act as the data controller for any personal information you provide through our website and services.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect and process personal data depending on how you interact with us.

2.1 Information You Provide

You may provide personal information when you:

  • Submit an enquiry
  • Register for a course
  • Subscribe to communications
  • Request information or services

This may include:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Professional or relevant background information

We retain this data for as long as necessary to provide our services and for up to five years, unless a longer retention period is required by law.

2.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Time zone and general location
  • Pages visited and time spent on the site
  • Interaction and navigation behaviour

This data helps us improve performance and user experience.
Retention period: up to five years.

2.3 Information from Third Parties

We may receive personal data from:

  • Partner organisations
  • Service providers
  • Referral sources

This may include your name, contact details, or relevant service-related information.

3. Cookies

We use cookies to enhance functionality and analyse usage.

Cookies help us to:

  • Improve website performance
  • Understand user behaviour
  • Deliver a more tailored experience

We may use analytics tools such as Google Analytics.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

4. How We Use Your Data

We process your personal data to:

  • Deliver and manage our services
  • Respond to enquiries
  • Improve user experience
  • Send service-related communications
  • Provide marketing communications (with your consent)
  • Analyse website usage trends
  • Handle complaints or queries

We do not sell or share your personal data with third parties for direct marketing purposes.

5. Disclosure of Information

We may disclose your data in limited circumstances:

  • Legal obligations: where required by law or regulation
  • Business changes: mergers, acquisitions, or restructuring
  • Fraud prevention: protecting our rights and users

Outside of these circumstances, your data will not be shared without your consent.

6. International Data Transfers

Your data may be transferred outside the UK where necessary.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws, such as:

  • Standard contractual clauses
  • Approved data transfer mechanisms

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including safeguards against:

  • Unauthorised access
  • Data loss
  • Misuse or alteration

While we take all reasonable steps, no online transmission is completely secure.

8. Your Rights

Under data protection law, you have the following rights:

  • Access – request a copy of your data
  • Correction – request correction of inaccurate data
  • Erasure – request deletion of your data
  • Restriction – limit how your data is used
  • Portability – receive your data in a usable format
  • Objection – object to certain processing activities
  • Withdraw consent – for marketing at any time

You also have the right to lodge a complaint with the Information Commissioner's Office.

9. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

10. Policy Updates

We may update this Privacy Policy periodically.
The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact: cortexhealthuk@gmail.com